We have put together answers to commonly asked questions about ePay. If your question isn't answered here, please call us at 1-800-538-4228 or 

Enrollment or cancellation questions
Getting notification about your bill
Paying your bill
Security and technology questions
General questions

Enrollment or cancellation questions

Q: How do I get started?
Q: How do I enroll in ePay?
Q: How do I cancel my ePay service?
Q: How do I enroll if I live outside the U.S.?

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Getting notification about your bill

Q. Will I receive a paper copy of my bill?
Q: How will I receive my bills with ePay?
Q: What if I don't receive my e-mail notification?
Q: Are the bills I pay through the mail also accessible online?

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Paying your bill

Q: Do you accept credit cards?
Q: What forms of payment can I use to pay my bills?
Q: Can I use more than one checking account to pay my bills?
Q: What if I am currently enrolled in your Electric Check program?
Q: How much does it cost to pay bills with ePay?
Q: How far in advance do I have to schedule my payment?
Q: Will I receive confirmation of my payment?
Q: Can I access my payment history?
Q: When will my payment be processed?
Q: Is my payment updated in real-time?

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Security and technology questions

Q: I'm not sure how to set up my password. Help!
Q: What should I do if I forget my password?
Q: How secure is my account and payment information?
Q: Who has access to my account and other information?
Q: What browser version do I need to have to participate in ePay?
Q. What if the padlock symbol is not displayed in the Microsoft® Internet Explorer® status bar?
Q. What if the Padlock symbol disappears?  

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General questions

Q: How does ePay differ from what I do now?
Q: Why should I use ePay?
Q: Can I print a copy of my bill?

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Q: Will I receive a paper copy of my bill?
A: No. When you sign up for ePay, you agree to forgo the bill we send you in the mail. However, a copy of what would be your printed statement is available online through the ePay system and you can print it anytime.

Q: How does ePay differ from what I do now?
A: The difference between ePay and sending a payment through the mail is that all transactions are handled electronically. We publish the bill online and notify you via e-mail that a new bill has arrived. You view your bill on our Web site and authorize the amount and payment date. A confirmation screen appears after you submit your payment.

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Q: When will my payment be processed?
A: Your payment is processed within 72 hours from the day you pay your bill.

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Q: Why should I use ePay ?
A: With ePay you can view and pay your bill right over the Internet. It’s easier, faster and more convenient than traditional bill payment methods and also offers the ability to manage your account and payment information at your convenience. We value our customers and are excited to provide you with an opportunity to save valuable time and money — no more writing checks or buying stamps!

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Q: How do I enroll in ePay ?
A: Simply click to  http://pac.inetbiller.com,  and then complete a short enrollment form to set up your personal account.

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Q: How do I enroll if I live outside the U.S.?
A: If you have an international address, please call us at 1-800-538-4228 and we will help you get enrolled.

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Q: How much does it cost to pay bills with ePay ?
A: You pay absolutely nothing for the convenience of viewing and paying your bills with ePay.

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Q: How will I receive my bills with ePay?
A: After the first month of becoming an ePay member, you will no longer receive a printed bill. Instead, each month we will automatically notify you via e-mail when your bill is ready to be viewed and paid. With ePay you'll receive your bills even when you are on the road. If your payment is late, you will receive past due notices in the mail as well as on the Web.

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Q: What if I don't receive my e-mail notification?
A: If you don't receive your e-mail notification, chances are your e-mail was returned to us for some reason. Most often it is because the e-mail address we have on file is incorrect or outdated. Please login to ePay and verify that your e-mail address is correct. Other reasons would be that your e-mail account has reached its limit or your Internet Service Provider has timed out.

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Q: What forms of payment can I use to pay my bills?
A: You can pay your bill by using your checking or savings account. Once you establish an ePay account, the information is securely stored in our database and you will not have to re-enter the information each month.

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Q: Do you accept credit or debit cards?
A: No. Currently, credit and debit cards are not accepted for ePay payments. However, you can make credit or debit card payments for a fee. Toll-free numbers and fees vary by location and customer type.

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Q: Can I use more than one checking account to pay my bills?
A: Yes, you can use multiple checking and savings accounts with ePay. You set up your accounts then specify which one you want to use each time you pay your bill.

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Q: How far in advance do I have to schedule my payment?
A: You can pay your bill anytime.  However, we recommend that you make your payment by the due date since it could take up to 72 hours to post to your account. Or, use the automatic payment feature. Your payment will draft automatically on the bill due date.

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Q: Will I receive confirmation of my payment?
A: After you make a payment, a screen containing a payment reference number will appear. We recommend that you print a copy of this confirmation screen for your records. Our ePay service also provides a payment activity section so you can view transactions you have made since the date you enrolled in the program.

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Q: Can I access my payment history?
A: Yes. You will have 12-months of payment history stored in the payment activity section. 

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Q: Are the bills I pay through the mail also accessible?
A: Only payments made electronically through ePay will be recorded and stored. One of ePay's many advantages is your ability to track your payment history.

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Q: Is my payment updated in real-time?
A: Yes, when you make a payment, the ePay system is updated with your payment status right away. However, the actual image of your bill does not reflect this status until the next bill becomes available. Think of the bill image as an exact duplicate of a paper bill that you would get in the mail. Each month, you receive the current bill and any activity on your account will be reflected on the next bill you get in the mail. To see the current status of your payments, visit the payment section of the ePay system.

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Q: Can I print a copy of my bill?
A: Yes. Simply use your browser's print button. You may also download your bill in PDF format.

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Q: How secure is my account and payment information?
A: Thanks to the many safeguards now available for online financial transactions, Internet transactions can be even more secure than putting a bill payment in the mailbox or paying with a credit card at a restaurant. Our ePay program uses state-of-the-art security, including secure socket layer (SSL) encryption and password protection to ensure the security of your transactions and personal information. In addition, our support personnel do not have access to your bank account information or your password.

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Q: Who has access to my account and other information?
A: Only you have access to your account and personal information. To ensure your privacy, you are assigned a unique login ID and you establish your password during the enrollment process. Your password is completely confidential and both your login ID and password are required to access your account.

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Q: How do I cancel my ePay service?
A: If you are not satisfied with ePay and want to switch back to a paper bill, call us at 1-800-538-4228 or  send us an e-mail  and  one of our customer service representatives will assist with your request.  

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Q: What browser version do I need to have to participate in ePay ?
A: Paying bills through ePay requires a minimum browser level of Microsoft Internet Explorer v5.0 and above, or Netscape Navigator/Netscape Communicator v4.06 and above. These versions support the features necessary to ensure a secure transaction. Download a newer version of:Netscape. Download a newer version ofMicrosoft

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Q: What if I am currently enrolled in your Electric Check program?
A: Our automatic debit option, Electric Check and ePay are two different payment options that are not compatible with each other. If you are currently enrolled in Electric Check and would like to use ePay instead, please call us and we can help you switch programs. If you are enrolled in both options, your ePay enrollment will be discontinued. Our ePay service offers an automatic debit option for added convenience.

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Q: How do I get started?
A:  Enroll now, or if you'd prefer, see an  online demo  first. You can also always call us at 1-800-538-4228 and one of our representatives will be happy to assist you. The sooner you sign up, the sooner you can experience the convenience of paying your bill with our ePay service!

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Q: I'm not sure how to set up my password. Help!
A: To make sure that your personal information is as secure as possible, there are some specific rules around how to set up your password. You must use at least 6 characters with at least 1 numeric character in your password.

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Q: What should I do if I forget my password or user ID?
A: Go to the initial login page and click on the appropriate link, either "forget your password or forgot user ID" link. Once you enter the appropriate identifying information, you will be able to reset your password and/or your user ID will be e-mailed to you.

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   Q. What if the padlock symbol is not displayed in the Microsoft® Internet Explorer® status bar?
Some versions of Microsoft® Internet Explorer® may not display the padlock symbol in the status bar. This is a known defect in Microsoft® Internet Explorer® versions 3.0, 3.01, 3.02, 4.0, 4.01, 5.x and may occur if the browser does not recognize a secure protocol or if you are viewing a secure web page inside a frame.

To check the version number of Microsoft® Internet Explorer®:

1. Select Help in the menu at the top of your browser toolbar.

2. Select About Internet Explorer.

Although the padlock indicator does not appear on the status bar, Microsoft® states on the Microsoft® Product Support Services page that the connection is still secure.

To configure your browser to prompt you each time you enter or leave a secure web page:

1. Select View or Tools from the toolbar.

2. Select Internet Options.

3. Select the Advanced tab.

4. Scroll down to the Security section.

5. Check the box to "warn if changing between secure and not secure mode".

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   Q. What if the Padlock symbol disappears?
In some versions of Internet Explorer®, the padlock symbol may disappear. If you are using an earlier version of Internet Explorer®, this problem may be resolved by upgrading to Internet Explorer® 6 Service Pack 1 from the following address:http://www.microsoft.com/windows/ie/default.asp

Please Note: Internet Explorer® 6 Service Pack 1 is 16.3 mb in size. Depending on the speed of your connection, this may take a few hours to download. Internet Explorer® 6 Service Pack 1 requires the Windows® 98 operating system or above.

Microsoft, Windows and Internet Explorer are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

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